How do I open an account?
Go to www.lunardistribution.com
Click on register for an account
Create a username and password
Provide First name and Last Name for the main account contact
Email address Please note that this email address will be receiving all communication from us. This includes invoice, shipment tracking and all FOC/Product updates.
If your state does not have a sales tax, or you are outside the US, please check the box “not subject to sales tax”. If your state has a sales tax, we require a resale certificate, and you will receive an email from Avalara that will walk you through the process of filling out the certificate and submitting it. In most cases, a sales tax permit or license is not a resale certificate. While you may submit that, we will still require a resale certificate to be on file.
Hit Complete Registration
Once that’s completed. You’ll be sent an email from firstname.lastname@example.org to verify your email address. Once the email is verified you can log into your account.
You will then need to create a “store” under the main account. If you have multiple stores, you’ll need to create an account for each store that you want to receive books. If you want all your books sent to one location, I would just create one “store” account. You can always add more stores later.
Once this is completed, you may place orders. Please note: Nothing will be shipped until your resale certificate is verified.
How do I order?
To place an order please go to the New Order Tab
For your first order we suggest you create an initial order.
On this page, it will show you any existing orders you currently have.
You have several views to search for products.
Detail View is a broad overview of all products with images for most product
1. Product List Entry where there are 3 filter boxes. Box #1 is Order Due Filter. This will give you the upcoming FOC date as well as the next Initial order date. Box #2 contains the upcoming FOC dates. Box #3 is In-Store Date and is currently where you will also find already released items. To the right is a search that will pull up products as you type.
2. CSV Upload is where you can upload a CSV file of your orders and you can also download many different forms of CSV files for the product solicitations.
3. Delimited Text, which can be used if you are copy and pasting a group of codes and quantities from a spreadsheet. Then, click the “Continue to Review”
Orders placed during the Initial Order or FOC window will overwrite current orders in the system. Any orders placed outside those two windows will add to your order.
Also, all orders placed on the Lunar site by OTHER methods such as by keying in an order or uploading an order will ADD to any previously existing order quantity. Make sure that you don't potentially double up on orders.
With all 3 options, you will click the “Continue to Review” button and then confirm the order. You should receive an email with an order confirmation. If you do not receive this email, your order has not been placed.
Once an order is confirmed, you can adjust any items up to the FOC for those items. If you place a new separate order, any items ordered are in addition to any previous orders placed.
How do I reorder product once the FOC has passed?
As long as quantities are available and the items have released, items ordered after the FOC date will be sent in the next scheduled shipment. If you place an order for items before the FOC date, and then another quantity after, then the first quantity will be sent in the release week and the second may be sent in the following week’s shipment. This depends on the amount of time between the FOC deadline and the amount of orders received. If the system notes the orders after the FOC deadline as backordered, the items may not all fill in the release week.
How can I place a reorder for already released items?
Click the New Order link and use the Product List Entry and click the In-Store Date and scroll to the past dates. If you want to see everything that has released, click all the past date. The system is set up to add any reorders placed up until Wednesday midnight to the following weeks shipment. In the coming month, we will be receiving the top collected editions and will make those available for order as soon as they are received and uploaded into the system.
What are my shipping costs?
We have negotiated very competitive rates with FedEx and all shipments are sent by FedEx Ground. The normal transit times for FedEx range from 1-7 Days. Due to the current pandemic, shipping times have become longer. We strive to get product out as quickly as possible to you but there may be delays due to the shipper. Rates start at $7.25. We can also ship items by UPS, but the rates are not quite as competitive and cost $2-10 per package more. Also when you go over a certain weight limit with UPS, the cost of shipping can go up exponentially. If you prefer to ship by UPS, please email us, and we will be happy to note your account. Shipments to Canada are sent by FedEx Priority and generally are delivered in 2-4 days.
How are my orders packaged?
All items are packaged carefully to prevent receiving items with damaged corners. We have 8 different sizes of boxes and our packing processes have specific requirements for the most secure packing and least amount of excess weight possible. All outer and inner boxes are double walled. Shipments with 5 or less single-issue books, will be packaged in a book fold with an overhang to prevent corner damage. Shipments with 6 – (approximately) 50 books will be packaged in a single Double-walled box. Shipments containing more than 50 books will be stacked side by side in a single walled box(es) and then placed inside a double walled box with bubble wrap around the inner box(es). Shipments over 250 pounds may be too large to send by normal ground shipping and may be packaged for shipment through a freight company.
When do I know what is arriving in my next shipment?
Each week, we will create shipments on Thursday to prep the processing of the following week. You will be able to view that shipment at that time. The invoice will be sent at a later date once the shipment has been sent out. If you go to your Shipment page. Once the shipping label is created you can see what books are coming as well as the shipping costs. If you're on COD, this will be the amount that is owed at the time of delivery.
When should I expect my shipments?
Shipments are processed each week for receipt of items by the following Monday at the latest. You may receive the books earlier. We try to get the product out as quickly as possible and can't control when the new product will be delivered. This gives accounts an opportunity to receive and process those items for the Tuesday on sale dates. Please note, all items received before the on-sale date, must be held until the on-sale date. Reorders placed and requested to be sent outside the normal weekly shipment, will ship out of our warehouse within 1-2 business days and will arrive in 1-4 days from the shipment date, depending on your transit time from our warehouse.
There are only a few books in my shipment but I meant for them to go with my 7/6 shipment. What do I do?
Any in stock items that have been ordered by an account between the distributor change announcement and 6/15 FOC are being held for the first full week of shipments that are scheduled to be delivered on 7/6. If you want to have the in stock items sent out earlier, please email us, and we will be happy to get those sent out.
How do I contact Lunar?
The best way to reach us is by service@LunarDistribution.com. Email is generally answered in the order it is received. All shipment issues must be reported through the Shortage, Damage and Overage Reports portal.
Do I have an assigned rep and direct email to them?
We currently have a team of customer service representatives that answer all emails within 1 business day. Emails are answered Monday-Friday 8AM-5PM EST.
How do I report issues with my shipment?
All damages, shortages, and overages are to be reported through the portal within 24 hours of receipt of shipment. Please keep in mind, that Near Mint condition cannot be guaranteed. We weed out all outwardly damaged titles. When all copies are received from the printer with slight defects, we fill those copies as only copies available. All shipment issues must be reported through the Shortage, Damage and Overage Reports portal. Lunar may request photos of the damaged product and may also require the return of product reported damaged. Freight shipments that are damaged must be marked on the BOL and photographs must be taken in order for a claim to be made against the shipper.
How do I pay for my orders?
Each week when shipments are sent, an invoice will be generated for all items included and the shipping cost for that shipment. An email will be sent to the address on file with the invoice summary. You can also find this information on the Shipments page before the invoice is created. If your payment terms are credit card or PayPal, you may pay that directly in your account through the invoice link. If your terms are to pay by check, ACH, or wire transfer payment instructions will be available on the invoice section of your account.
Can you ship my orders bi-weekly or monthly?
We currently only ship weekly. In the future, we will be able to offer other options for customers outside the US. Accounts in the US will only have the option to be shipped weekly.
Do you offer other publishers?
We currently offer DC Comics and Scout Comics. We will notify all accounts in the future as we add publishers to our offerings.